Brent Rager

Fishers, IN
brent@rager.tech
+1 (317) 378-9191
https://brent.rager.tech
GitHubhttps://www.github.com/brentrager/
LinkedInhttps://www.linkedin.com/in/brentrager/
Threadshttps://www.threads.net/@brentragertech

CTO, Technology Leader, Business Leader, AI Evangelist, UX Designer, Full Stack Developer and more with 20+ years of experience and a passion for building and leading effective global teams.

  • AI
    AI Patent Author: US10484542B1.

    And general AI enthusiast / over user of DALL-E.

  • DX
    Obsessed with Developer / Employee Experience.

    People are everything.

  • Dev
    Expert in Serverless, AWS, TypeScript and much more.

    Leader of global teams building global microservices.

  • Data
    Experienced Data Engineer and Analyst.

    PySpark, Power BI, Looker, and more.

  • Auto
    Relentless Process Automator.

    Experienced business scaler through automation.

  • PM
    Project and Product Management Expert.

    Agile, Jira, Confluence, Github, and much more.

Avatar

Brent Rager

Professional Experience

Achievements
  • Architected a scalable and highly resilient serverless microservices platform from the ground up with AWS, TypeScript, SST, RDS, and more.
  • Directed a contracting team and was principal developer in building an MVP.
  • Hired and lead a highly effective team of 8+ full-time and contractor full-stack developers.
  • Implemented Agile project management practices.
  • Lead creation of Roadmap and Technical Product Management process.
  • Participated in sales process as technology and security expert and managed technical customer relationships.
  • Lead SOC II initiative.
  • Lead Sales and Marketing technology initiatives ensuring data connectivity and security.
  • Designed and implemented secure FinCEN filing process for CTA BOIR.
TaxNow
CTO
January 2023 - Present

TaxNow

Achievements
  • Architected a scalable and highly resilient serverless microservices platform from the ground up with AWS, TypeScript, SST, Supabase, and more.
  • Directed a contracting team in building an MVP.
  • Hired a highly effective team of 3+ full-time full-stack developers.
  • Implemented Agile project management practices.
  • Lead creation of Roadmap and Technical Product Management process.
  • Implemented initial IRS API integrations.
Achievements
  • Acted as COO through period of growth from $500M to $1B in credits processed for American Small Businesses.
  • Lead top level leadership team in strategic planning and execution.
  • Developed custom and low-code/no-code internal tooling to streamline sales and operations.
  • Implemented Agile project management practices.
  • Lead creation of Roadmap and Technical Product Management process.
  • Managed and established best practices in process management for entire organization.
  • Lead Technology and Security initiatives.
  • Hired and lead a highly effective team across IT and integrations to support growth.
  • Implemented custom Salesforce to Monday.com integration to support sales and operations growth.
Genesys Cloud
Team Lead, Staff Software Engineer
March 2019 - June 2022

Genesys Cloud

Achievements
  • Lead a global team of 12+ on-call engineers in building from scratch Genesys Cloud's Digital Messaging Platform in Java and TypeScript.
  • Shepherded the Digital Messaging Platform from inception to 5M+ messages per month in 12+ global regions.
  • Architected and lead implementation of highly scalable microservices on AWS EC2, Lambda, DynamoDB, SQS, and more with industry best resiliency patterns and monitoring.
  • Served as dev liaison for all of Genesys Cloud Dev for major FedRAMP initiative.
  • Took an active role in product management activities.
PureConnect
Team Lead, Senior Software Engineer
March 2017 - March 2019

PureConnect

Achievements
  • Lead a team of engineers in build from scratch PureConnect's Social Media Engagement Platform in Javascript / NodeJS.
  • Architected and lead implementation of Kubernetes based microservices as a modern addition to the historically monolithic PureConnect platform.
  • Designed and implemented the frontend agent experience for the Social Media Engagement Platform.
PureConnect
Senior Software Engineer
Nov 2010 - March 2017

PureConnect

Achievements
  • Developed and supported PureConnect's Session Manager service in C++.
  • Solved complex customer issues by developing a deep understanding of the code base and finding creative solutions.
  • Used XPerf, UMDH, and other Windows performance tools to identify and fix major customer memory growth issues, saving multi-million dollar accounts.

Charitable Work

Achievements
  • Lead the development of a new website and online presence.
  • Participated in strategic planning and execution.
  • Improved payment processing and donation tracking.
  • Volunteered at events and helped with fundraising.

Education

Achievements
  • Co-op at GE Appliances in Louisville, KY.
  • Learned deep technical skills in hardware (FPGA, ASIC, PCB), software (C, C++, Java, Python, Assembly), and systems (Linux).
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